Effective Date: October 18, 2026
Last Updated: October 18, 2026
Version: 1.0
The chat assistant on www.roof.education (the “Chat Assistant”) is provided by Roof dot Education, LLC (“roof.education,” “we,” “us,” or “our”). Please read this before you use it.
1. It’s an AI assistant. The Chat Assistant is an automated, artificial-intelligence tool, not a person. It is designed to answer questions about roof.education, D³, Spec Reader, our pricing, and our terms, using only sources we have approved, such as our knowledge base, published pricing, and terms.
2. Answers may be wrong or incomplete. AI can make mistakes. It can misunderstand a question, give outdated or incomplete information, or state something incorrect with confidence. Check any important information against our published materials, or ask a person at admin@roof.education, before you rely on it.
3. Not professional advice. The Chat Assistant does not give legal, contract, engineering, architectural, code-compliance, insurance, tax, estimating, or other professional advice. Nothing it says replaces reading your project’s contract documents or getting advice from a qualified professional.
4. Not an offer; doesn’t change the Terms. Statements by the Chat Assistant about pricing, features, plans, discounts, refunds, availability, or terms are informational only. They are not an offer, promise, warranty, or agreement, and they do not change, waive, or add to our Terms (including the D³ Customer Agreement and Spec Reader Terms) or any order form. If the Chat Assistant says something different from the Terms or your order form, the Terms and your order form control. Only a written agreement or order form issued by roof.education can bind us.
5. Billing, refund, and legal questions go to a person. The Chat Assistant will not resolve billing, refund, cancellation, or legal questions. It will refer them to our staff at admin@roof.education.
6. Don’t share sensitive information. Please do not enter passwords or login codes, payment card or bank account numbers, Social Security numbers or other government ID numbers, health information, or confidential project documents (such as specifications, drawings, or bid documents you are not authorized to share) in the chat. Upload project documents only inside D³ or Spec Reader, under their terms.
7. Chats are logged and reviewed. We keep a transcript of each chat. Our staff may review transcripts to answer your question, provide support, check accuracy and quality, and keep the service secure. To generate replies, the text of your messages is processed by our AI provider, xAI. We do not use chat transcripts to train AI models. If you give us your name or email address, we use them to reply to you, and we send follow-up emails only if you opt in. We keep names and email addresses given in the chat for 12 months. We remove payment card numbers and Social Security numbers from stored transcripts, but please don’t rely on that; just don’t enter them. If you are signed in to D³, your chat is linked to your account. We keep transcripts for 12 months. You can ask us to delete your chat data by emailing admin@roof.education. See our Privacy Policy (Section 3A) for details.
8. A person is always available. If you would rather talk to a person, or the Chat Assistant can’t help, email admin@roof.education.
9. Availability. We may change, limit, or turn off the Chat Assistant at any time. It is provided “as is,” and to the extent permitted by law, we are not liable for decisions made based on its answers.
By using the Chat Assistant, you agree to our Terms and acknowledge our Privacy Policy, including how chats are logged, reviewed, and processed.